As manufacturers we would recommend that your machine/s be serviced at least every 12 months - we will arrange for our carriers to collect your machine/s from your door on any working day to suit you - Just give us a ring on (0191) 482 5005 to arrange collection - all we ask is that you give us at least 24 hours notice then pack your equipment, protecting switches, gauges etc., not forgetting to include your name and address inside the machine and our name and address on the outside packaging - then leave the rest to us! Once received at our workshop your equipment will undergo the following service: Vacuum Motor/s Top and bottom bearings replaced. Brushes replaced. All deposit buiod-up removed from fan chamber and cleaned. Bench run-in.
Pump serviced and parts replaced as follows:-
Drain Valve Inspected and rubbers replaced.
Thermostat Recalibrated and re-tested.
Electrics The complete machine is fully checked and tested for any electrical faults or abnormalities. Our engineer will connect it to our sophisticated computerised test centre where it will undergo a severe test programme ensuring that it returns to you in a safe and fully operational condition. A print out of the test figures of your machine will be supplied which helps you meet the official Health and Safety requirements.
If during inspection
we find any items which require repair or replacement and which are
not covered in the standard service please be assured we will contact
you to advise of the parts and labour costs involved. This also applies
to any major electrical problems or extensive bodywork repairs.
ADVICE AND HELP
Since 1979 Extracta Products has grown successfully on its reputation for quality, efficiency and an unrivalled AFTER SALES SERVICE. Our genuine concern for every customer means you will always find our staff friendly and helpful whatever your problems. We all need a little help and advice from time to time when learning new skills, and with our 20 plus years of practical experience we will be only too happy to help - remember we're just a phone call away. The Extracta cleaning systems are built for heavy duty every day use, and therefore are very reliable. However, the machine which never fails has never been invented - but you can be confident in the knowledge that our After Sales Service and speedy despatch service is second to none. In the event of an operating problem we can help you diagnose the fault, identify the part required and despatch the same day. We are confident that 99.9% of repairs can be carried out by the operator with only basic tools.
RAPID REPAIR SERVICE
We can offer a rapid turn around repair service on any make or model of cleaning machines, tools, motors etc. Repairs are usually carried out 'While you wait' at our premises or we can collect, repair and deliver back to your door nationwide. We carry a comprehensive stock of all parts at all times. Spares manual, prices and exploded view drawings for all Extracta models supplied.